Privacy Policy

Privacy Policy for SMS Registration

Effective Date: February 11, 2025

At Provision Home Care Agency, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when registering for SMS communications through our website. By submitting your information for SMS registration, you consent to the collection and use of your personal data in accordance with this Privacy Policy.

1. Information We Collect:

When you register for SMS notifications on our website, we may collect the following types of personal information:

• Full Name
• Phone Number
• Consent to receive SMS messages (such as promotional offers, updates, or reminders related to our services)
• Other optional information (e.g., location, preferences) if provided during registration.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

• To send SMS notifications about updates, reminders, and important information related to the home care services you are interested in.
• To offer promotional content, discounts, or relevant offers related to our services (if you opt-in).
• To improve our services by understanding how you engage with our communication.
• To maintain accurate records of SMS consent.
• No phone/mobile number information will be shared with third parties/affiliates or marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Communication

By registering for SMS communications, you agree to receive text messages from Provision Home Care Agency at the phone number you provided. These messages may include updates on appointments, service reminders and other related information.

• Message Frequency: The frequency of the messages you receive may vary depending on the nature of the service or the communication you have subscribed to.
• Opt-out: You can opt-out of receiving SMS messages at any time by replying “STOP” to any text message you receive from us or by contacting us directly at 915-455-9455. After opting out, you will no longer receive SMS messages unless you re-subscribe.
• Standard message and data rates may apply depending on your carrier.

4. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, use, or disclosure. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist in managing our SMS messaging system and delivering SMS services. These third parties are only permitted to use your data to the extent necessary to provide these services, and they are obligated to protect your information in accordance with this Privacy Policy.

We do not sell or share your personal data with third parties for marketing purposes without your consent.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Withdraw your consent to receive SMS communications at any time.
• Request the deletion of your personal information (subject to applicable legal requirements).

To exercise any of these rights, please contact us at [email protected].

7. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS registration process, please contact us at:

Provision Home Care Agency
2300 George Dieter
El Paso, TX 79936
Phone: 915-455-9455
Email: [email protected]